Refund Policy

Last updated: 16 August 2026

Draft pending Indian counsel review. The grievance officer name has not been appointed yet — contact support@digitium.tech until then.

This Refund Policy applies to shabash Subscriptions and prepaid Credit operated by DIGITIUM TECHNOLOGIES LLP. It forms part of the Terms of Service.

Subscription fees

Subscription fees paid through Razorpay are not refundable. If you cancel, the Group keeps access until the end of the current paid cycle. You will not be charged for the next cycle after cancellation takes effect.

How to cancel

There is no in-app cancel button today. Email support@digitium.tech from an Admin address associated with the Group, with the subject line "Cancel Subscription", and include the Group name and billing email. We will process cancellation with Razorpay and confirm by email.

Prepaid Credit

Credit is prepaid money the Group holds for gift-card redemptions. Credit is not cash-refundable. Unused Credit stays with the Group while the Group exists. On Group termination, unused Credit is forfeited unless we agree otherwise in writing.

Failed or cancelled gift-card orders

If a Hubble gift-card order fails or is cancelled after Credit and Member points were drawn down, we automatically restore the Group's Credit and the Member's points and redeemable amount. That is a Credit and points restoration, not a cash refund to a bank or card.

Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer so we can investigate.

Contact

Questions about this policy: support@digitium.tech.

DIGITIUM TECHNOLOGIES LLP · LLPIN ACQ-1131 · No.74, 3rd Floor, Mass Complex, Sarakki Industrial Layout, JP Nagar 3rd Phase, Bengaluru, Karnataka 560078, India · support@digitium.tech